Solving Complex Problems

What is it?

A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.

What will you achieve?

• A capability to solve increasingly complex problems and thus to add increasing value to your client relationships.
• Choosing an appropriate problem-solving approach with a mix of both convergent and divergent thinking
• Insights in how to focus the efforts of a team towards effective solutions;
• Knowledge about best-of-breed methodologies to solve complex problems.

What is the course program?

Based on a case study, we will explore in-depth:

• Problem definition.
• Creative and analytical techniques - and the appropriate use of both.
• Formulating hypotheses.
• Evaluating possible causes of problems.
• Writing up data specifications.
• Drawing up logic diagrams: facts - findings - solutions.
• Formulating recommendations.
• Introduction to the management of change.

Course length: 2 days

Framework position: process/senior.

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